Delivery Policy

Orders shipped to Ireland are €8.50 and will be delivered in 7 working days (Current circumstances may cause some delays in transit). Orders shipped to others EU countries and to the UK are €8.50 and will be delivered in 10 working days (Current circumstances may cause some delays in transit). Your order will be fulfilled by the delivery date set out in the Order Confirmation unless there are exceptional circumstances.

Returns Policy

While we hope that you are completely happy with your order from Ebony, we want to assure you that if there is any reason that you aren’t, there is no need to worry. Exchanging or returning your order is quick and easy. Just send your item back to us, in its original (unworn!) condition, with proof of purchase within 28 days for an exchange or refund. Your statutory rights are not affected. Please be sure to obtain proof of posting from your Post Office as you will need this to hurry things along should your parcel take a while to arrive with us.

Please allow up to 10 working days from receipt for us to process your refund, this may take a little longer during busy sale periods.

PLEASE NOTE: Exchange guarantees of non-faulty items are not applicable during sale periods. The cost of the return will be the customer’s responsibility.

If you think you’ve received the wrong item or part of your order is missing, please contact us on 0404 66 190 or email info@ebony.ie